Balanced Scorecard Implementation for Corporate Planningmanagement Analysis & Operational Auditing

In any city around the world 00447455203759 Course Code: s

Course Description

Introduction

The Balanced Scorecard (BSC) helps organizations translate strategy into a clear set of objectives, measures, targets, and initiatives across key perspectives. This practical program builds core skills in creating strategy maps, selecting balanced KPIs, setting targets, aligning departments, and running a simple performance review cycle using easy templates.

Course Objectives

By the end of this course, participants will be able to:

·        Explain the Balanced Scorecard and how it supports strategy execution

·        Build a basic strategy map with linked strategic objectives

·        Select KPIs and targets across the four BSC perspectives

·        Align departmental scorecards to corporate priorities

·        Set up governance, reporting, and review routines

Target Audience

This course is designed for:

·        Corporate planning and performance specialists

·        Strategy, PMO, and transformation teams

·        Department heads and KPI owners

·        Analysts preparing scorecards and reports

·        Anyone supporting strategy execution and performance reviews

Course Outlines

Day 1: Balanced Scorecard Basics and Setup

·        What BSC is and when to use it

·        Four perspectives: Financial, Customer, Internal Process, Learning & Growth

·        From vision to strategic themes and goals

·        Common implementation mistakes to avoid

·        Activity: Draft strategic themes and objectives list

Day 2: Strategy Mapping and Cause-and-Effect Links

·        Turning objectives into a simple strategy map

·        Cause-and-effect logic across perspectives

·        Defining objective statements (clear and measurable)

·        Selecting a few “must-win” objectives

·        Workshop: Create a one-page strategy map

Day 3: Measures, KPI Definitions, and Targets

·        Choosing KPIs for each objective (leading/lagging balance)

·        KPI definition sheets: formula, owner, source, frequency

·        Target setting and thresholds (RAG rules)

·        Data readiness and basic validation checks

·        Activity: Build KPI definitions and targets for the map 

Day 4: Initiatives, Alignment, and Cascading

·        Linking initiatives to objectives and KPIs

·        Prioritizing initiatives (impact vs effort)

·        Cascading scorecards to departments and teams

·        Responsibilities: owners, timelines, and resources

·        Case study: Align a department scorecard to corporate BSC 

Day 5: Governance, Reporting, and Review Cycle

·        Scorecard reporting formats (simple monthly/quarterly pack)

·        Performance review meetings: agenda, roles, actions

·        Managing underperformance: root causes and corrective actions

·        Refreshing the scorecard annually and adjusting targets

·        Final project: Present a corporate BSC pack (map + KPIs + initiatives + review plan)